Atelier Louis
Subscription - Scented Candle
Subscription - Scented Candle
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Discover a new fragrance every month with the Atelier Louis Scented Candle subscription
Do you love scented candles and dream of discovering all our fragrances? This subscription is for you! Every month, receive a carefully selected natural scented candle delivered directly to your door, chosen by us according to the season.
From the springtime freshness of cherry blossoms to the comforting warmth of winter scents, let yourself be surprised by a new fragrance that will transform the atmosphere of your home. Each candle tells a story, evokes an emotion, and creates unique moments.
💝 The perfect subscription for: Treating yourself every month, giving to a candle lover, or discovering our entire range of handcrafted fragrances.
✨ Cancel anytime - Enjoy total flexibility to manage your subscription as you wish.
Delivery and Return
Everything you need to know about delivery
Which carriers do you work with?
I work with Colissimo for home delivery and Mondial Relay for delivery to relay points.
- Colissimo is committed to the environment -Find out more by clicking here
- Mondial Relay is committed to the environment - Learn more by clicking here
| Carrier | Kind | 1€ - 49.99€ | 50€ - 69.99€ | 70€ and more |
| Mondial Relay | Delivery to a relay point | 4.50€ | Offer | Offer |
| Colissimo | Home delivery | 6.50€ | 6.50€ | Offer |
What are your delivery rates to the EU, Switzerland and the UK?
| Carrier | Kind | 0 - 0.5 kg | 0.5 - 1 kg | 1 - 2 kg |
| Colissimo International | Home delivery | 13€ | 16€ | 18€ |
What are your delivery rates for the rest of the world? (Canada, USA, etc.)
| Carrier | Kind | 0 - 1 kg | 1 - 2 kg |
| Colissimo International | Home delivery | 23€ | 26€ |
Everything you need to know about returns
You have a legal withdrawal period of 14 days to cancel your order after receipt of it, for all orders that are not “custom-made” or “personalized”.
Items must be returned in their original packaging and in a resalable condition. You must ensure that the items arrive undamaged. Any goods arriving damaged, chipped, or broken will not be eligible for a refund.
The cost of returning the products is your responsibility.
Reimbursement of products will only be possible after actual receipt of the items at our premises.
Please send your return request by email to bonjour@atelierlouis.fr
How long will it take to receive my order?
Your order will be delivered to you within 2 to 5 working days .
These times include the order processing time, manufacturing time and delivery time by our carriers Colissimo and Mondial Relay.
Orders are prepared by hand in chronological order.
An email will be sent to you as soon as your package is handed over to the carrier and you will be able to track the progress of your package using the tracking link.
How to choose your delivery option?
After entering your delivery address information, the website www.atelierlouis.fr will offer you the option to choose your delivery options.- Delivery to a Relay Point: Your package will be kept for 10 working days before being returned to us.
- Home delivery: Your package will be delivered without signature to your mailbox.
I cannot collect my package from a relay point or agency: can someone else do it for me?
It is entirely possible to have a package collected from a relay point by another person. The latter must bring their own identity document (identity card, passport, driver's license, etc.) as well as that of the recipient of the package (originals required).
If I am not there when the delivery person comes, what happens?
A delivery notice will be left in your mailbox. This notice will include the delivery date and the delivery notice number.
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You can get there yourself:
Go to the address indicated on the notice of proceedings: you can collect your package there on the date indicated, upon presentation of the notice and proof of identity. -
You can ask one of your loved ones to go and collect it for you:
On the back of the notice, write the name of someone close to you who can come to the post office on your behalf and collect your package. They will need to bring the notice of proceedings and the identity documents of the recipient and the person named in the power of attorney.
Your item will be kept for 15 days at the post office or collection point of your choice. If you are unable to collect it within this time frame, it will be returned to the sender.
If you are not available to collect your item from the post office, you can give power of attorney to someone close to you to do it for you.
I still haven't received my package even though the delivery time has passed, what should I do?
You can access the delivery tracking of your current order at any time in your Login area, via the My Orders section. Simply go to this section and click on your order reference to access the details. A final click on the tracking link for your order will allow you to track the status of your delivery on our carrier's website. This will give you real-time information on the status of your delivery.
If you think your package is lost, please do not hesitate to contact our customer service:
By email bonjour@atelierlouis.fr
Thanks to our Contact Form .
What should I do if my package is damaged?
Upon receiving your package, it's important to check that it hasn't suffered any damage or impacts that could damage the products. We recommend opening the boxes in the presence of the delivery person. Any sound of breaking glass should alert you, as we carefully prepare the packages so that the products don't touch each other.
If you experience any problems upon delivery, we invite you to follow this procedure:
- Refuse the package which will then be returned directly to www.atelierlouis.fr
- Make an observation regarding the damaged condition of the cardboard on the delivery slip
- Report the complaint to the complaints department of www.atelierlouis.fr by email: bonjour@atelierlouis.fr
- Send photo(s) if necessary (we recommend using the following formats: ZIP, RAR or JPG)
- Once your claim is made, we will process your request quickly
However, if after delivery you notice that one or more products are damaged/defective and/or that items are missing, please file a complaint with our complaints department within 3 working days of delivery. We invite you to follow the following procedure:
- Make an observation regarding the damaged condition of the cardboard on the delivery slip
- Report the complaint to the complaints department of www.atelierlouis.fr by email: bonjour@atelierlouis.fr
- Send photo(s) if necessary (we recommend using the following formats: ZIP, RAR or JPG)
- Once we receive your photos, we will process your request quickly and contact you again to explain the procedure to follow.
Where is the agency or relay closest to my home or workplace?
Simply search by postal code or using geolocation on the Mondial Relay carrier website
How to maintain your natural scented candle: tips and advice
You've unpacked your candle and your mist, now it's up to you to take care of it. Don't worry, I will support you in this perilous mission.
Here are my tips so that the combustion of the candle and the diffusion of the perfume are optimal.
In the workshop, I only use rapeseed wax from Europe for the candles, perfumes from Grasse without CMR or Phthalate and braided cotton wicks to guarantee smooth combustion and optimal olfactory rendering. Regarding the mists, I only use organic wheat alcohol certified COSMOS by Ecocert® as well as perfumes from Grasse without CMR or Phthalate.
Scented candle |
Vegetal mist |
|---|---|
01. Find the perfect spotPlace your candle on a flat surface, away from drafts and direct sunlight. To best diffuse the fragrance, find a central place for it in your room. 02. Light your candleI strongly advise you to light your candle with a match for two reasons. The first, you will be much more precise and you will avoid blackening the glass and accidentally burning the wax. 03. Take your timeLeave your candle burning for periods of one to two hours. This will prevent the formation of a well around the wick and allow your candle to melt evenly. For the first combustion, I advise you to let your scented candle burn for two hours. 04. Extinguish your scented candleTo extinguish your candle, I advise you to use a snuffer or gently blow out the flame. Wait for the wax to cool and harden to reseal your candle. 05. Take care of the wickBefore each burn, cut your wick to a length of about 5 to 10 millimeters. This allows the candle to burn well and thus avoid black smoke. Also check that the wick remains centered and vertical during the various ignitions. |
01. Do a test firstTest on an unimportant fabric before spraying on your curtain or sofa, the mist may leave a stain. Spray at least 50 cm from surfaces (textiles, objects, walls etc...). 02. Two sprays are enoughTwo sprays are enough to perfume a room of 10m2. 03. Optimal experienceFor the best experience, spray 2-3 times a day. Ventilate your room before each new spray. |
And if, despite these tips, questions remain, you can let us know at bonjour@atelierlouis.fr
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Rapeseed wax
A 100% natural European rapeseed wax without pesticides or additives. Grown in rotational cropping, rapeseed is an ethical and ecological choice
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Perfume of Grasse
All the perfumes used are manufactured in Grasse according to strict specifications meeting European IFRA standards. They are CMR and phthalate free
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cotton wick
All wicks are cotton and braided paper. They are certified lead free. They are sized for a healthy and residue-free combustion.
Candles made by hand in France.
Each candle is poured by hand in my workshop in Soucieu-en-jarrest, a stone's throw from the beautiful city of Lyon.