How the subscription works
Subscriptions with a monthly, bi-monthly and quarterly direct debit are automatically renewed, depending on the delivery interval you have selected. The products will be automatically delivered by the store after each paid renewal.
For example, if you have started a monthly subscription, the system will automatically charge your credit card each month and you will receive the products at your home each month, without the need to place the order yourself!
Prepaid offers are not automatically renewed.
For example, if you have paid for a 3 month prepaid offer you will receive a product according to the delivery interval mentioned. At the end of the prepaid period, the delivery stops automatically. There will be no new direct debit.
Can I suspend or cancel a subscription?
Yes of course. You can pause or cancel a subscription at any time in your customer portal as shown in the screenshot below. The only case where the subscription cannot be canceled is if you have started a subscription which requires a certain number of payments before you can cancel it. How for example the monthly subscription, which requires at least 2 months of subscription.
The customer portal is accessible via the link you received in the email sent to you when you first ordered a subscription. You can also access your subscriptions if you create an account in your store.
How do I switch or reschedule billing?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
You can place or post a billing in your customer portal. Each scheduled delivery will have a "Skip" button, which you can use to skip paying the bill. You can reschedule the charges by clicking the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in your customer portal. Simply click on the Edit button in the product card and modify, remove or add products to your subscription.
What happens if the payment cannot be processed?
If the subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link where you can securely update your payment method.